LOST PASSPORT

What to Do If You Lose Your Passport in São Paulo

A practical guide to stay calm: confirm the loss, file a police report, contact your consulate and protect your trip.

If there was robbery, threat or immediate danger, call 190. For medical emergencies, call 192.

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Quick step-by-step

1

Move to a safe place

If you noticed the loss on the street, in transport or at a bar, stop somewhere safe and well-lit before handling documents, phone or cards.

2

Confirm whether it was loss, theft or robbery

Loss means misplaced. Theft means taken without violence. Robbery involves threat or violence. This difference helps the police report.

3

File a police report

Use São Paulo’s online police report system for lost, stolen or robbed documents when possible. If urgent, go to a police station or DEATUR.

4

Contact your country’s consulate

Each country has its own rules for an emergency passport or travel document. The consulate confirms deadlines, forms, photos and fees.

5

Protect cards, phone and bookings

If your bag, wallet or phone was also lost, block cards and notify your bank, travel insurance, airline and hotel.

6

Do not try to travel without official guidance

A passport reported lost or stolen may not be valid for boarding. Confirm with your consulate and airline before going to the airport.

Checklist before contacting your consulate

  • Photo or digital copy of your passport
  • Passport number, if you know it
  • Police report or protocol number
  • Alternative photo ID, if available
  • Flight ticket and travel dates
  • Hotel or accommodation proof
  • Travel insurance
  • Two passport photos, or the format required by your consulate, if possible

What to avoid

  • Do not wait until the airport on flight day.
  • Do not skip the police report if there was theft or robbery.
  • Do not hand documents to strangers outside official channels.
  • Do not post a full passport photo on social media.
  • Do not buy a new ticket before confirming the emergency document.

Where to get help in São Paulo

São Paulo Online Police Report

For lost, stolen or robbed documents when the case can be reported online.

Open official link

DEATUR Barra Funda

Rua Tenente Alberto Spiciatti, 200. Tourist-specialized police assistance.

Call +55 11 3120 4417

DEATUR Congonhas

Congonhas Airport. Useful if documents disappeared near check-in, boarding or arrival.

Call +55 11 5090 9032

DEATUR Guarulhos

Guarulhos International Airport. Useful for travel, luggage and document issues.

Call +55 11 2445 3308

Useful phrases in Portuguese

I lost my passport.Perdi meu passaporte.
My passport was stolen.Meu passaporte foi roubado.
I need to file a police report.Preciso fazer um boletim de ocorrência.
Where is the tourist police station?Onde fica a delegacia do turista?
I need to contact my consulate.Preciso falar com meu consulado.
I do not speak Portuguese.Eu não falo português.

Breathe, organize your documents and follow the plan

After everything is under control, if you are around Vila Madalena or Batman Alley, Becoartes is here to welcome travelers with Brazilian food, drinks and a little calm in the middle of the chaos.

See Becoartes on the map

Frequently asked questions

Do I need a police report if I only lost my passport?

It is strongly recommended. A police report helps formalize the loss and may be requested by your consulate, insurance or airline.

Does the online police report solve everything?

No. It records the incident when the case type is eligible. A new travel document depends on your country’s consulate.

Can I travel with a copy of my passport?

Usually not for international flights. A copy helps prove your data, but boarding depends on a valid document.

What if my flight is tomorrow?

Contact your consulate, airline and travel insurance immediately. Check emergency service and rebooking options.

Does Becoartes issue documents?

No. This page is only a practical guide to help visitors in São Paulo.